Telehealth Best Practices for Modern Clinics
Tips for delivering excellent virtual care, from setting up your video consultations to engaging patients remotely.
## The Telehealth Opportunity
Virtual consultations are here to stay. Patients appreciate the convenience, and practices benefit from improved efficiency and expanded reach.
Setting Up for Success
Technical Requirements
- Reliable internet - At least 10 Mbps upload/download
- Good lighting - Face a window or use a ring light
- Quality audio - Consider a headset for clarity
- Professional background - Clean, clinical setting
Patient Preparation
Help patients get ready by: - Sending joining instructions 24 hours before - Testing their connection in advance - Having a phone backup for technical issues - Setting expectations for the consultation
During the Consultation
Building Rapport Virtually
- Make eye contact - Look at the camera, not the screen
- Active listening - Nod and acknowledge verbally
- Clear communication - Summarize and confirm understanding
Documentation
With NissiHealth's integrated AI Scribe, documentation happens automatically during telehealth calls - just like in-person consultations.
When to Use Telehealth
Ideal for: - Follow-up appointments - Medication reviews - Mental health consultations - Minor illness assessment - Chronic disease management
Consider in-person for: - Physical examinations - Procedures - New patient assessments (sometimes) - Complex presentations
Measuring Success
Track these metrics: - Patient satisfaction scores - No-show rates (usually lower for telehealth) - Technical issue frequency - Consultation duration
Getting Started
NissiHealth makes telehealth simple with: - One-click patient joining (no app needed) - Integrated AI documentation - Virtual waiting room - In-call prescriptions
Start your free trial to experience integrated telehealth.